We offer refunds on purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://hackbitcoinwallet.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://hackbitcoinwallet.com recommends that you contact the support team for your browser provider, as https://hackbitcoinwallet.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Refund is not satisfied in the following cases:
- Customer has not requested technical support before submitting refund request.
- Customer refuses to follow instructions given by support team in order to make product to operate correctly.
- Customer has purchased product by mistake.
To request a refund:
Send us an e-mail with the following information:
The E-Mail address entered on the purchase transaction
Order reference number
Reason for refund
No further information is necessary, but we would welcome any additional comments you may have so that we may improve our products and services.
In any case, the refund would be executed within 25 to 30 business days without exception.